Winrm app understands that your privacy is not something to be taken lightly. This policy clearly and honestly explains what data we collect, why we need it, how it is protected and what rights you have as a Malaysian member in managing your own personal information.
This is not just a slogan — every guarantee below is backed by technical systems, policies and procedures that are independently auditable.
All data transmitted between your device and winrm app servers is protected by 256-bit SSL encryption — the same standard used by Maybank, CIMB, and other major Malaysian financial institutions. No one can intercept or read your data in transit.
Winrm app has never sold, rented, or transferred members' personal data to any third party for marketing purposes, and never will. Your information belongs to you — we are simply the trusted custodian responsible for keeping it safe.
Winrm app member data is stored in data centres protected by multi-layered physical and digital security controls — restricted access, 24/7 monitoring, automated backups, and tested disaster recovery plans. Data loss is a scenario we actively prepare to prevent.
As a winrm app member, you have the full right to access, correct, download, or request deletion of your personal data. These requests are processed within 30 working days, and we will not make the process unnecessarily difficult with unreasonable conditions.
In the event of any security incident involving members' personal data, winrm app is committed to notifying affected members within 72 hours of the incident being detected — along with information about what happened, what data may have been affected, and the steps being taken.
All deposit and withdrawal transactions via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u and CIMB Clicks are processed through fully encrypted payment channels. Your bank account or card numbers are not stored in winrm app's systems.
This Privacy Policy explains how winrm app collects, uses, stores, and protects your personal data as a member of our platform. By registering for or using winrm app's services, you agree to the practices described in this policy. We recommend reading this policy together with Terms & Conditions for a full understanding.
Winrm app ("we", "Platform") is fully committed to protecting the privacy and personal data security of all its members in Malaysia. This Privacy Policy ("Policy") describes our data collection, use, disclosure and protection practices in relation to the winrm app platform — including the official website, mobile application and all associated services.
This policy applies to all individuals who:
Winrm app complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA) and its subsidiary regulations. We take our responsibilities as a data controller seriously and are committed to handling your personal information with care, transparency, and respect.
Definition of "Personal Data": In the context of this policy, "personal data" refers to any information that can be used to identify you as an individual — whether directly (name, phone number, email) or indirectly (IP address, device ID, transaction records linked to your account).
Winrm app collects personal data that you voluntarily provide when interacting with our platform:
| Data Category | Example Information | Required? |
|---|---|---|
| Identity | Full name, date of birth, gender, MyKad number | Yes |
| Relationships | Malaysian phone number, email address | Yes |
| Account | Username, password (encrypted), security questions | Yes |
| Financial | Preferred payment method (DuitNow, Touch 'n Go, etc.), deposit & withdrawal records | Yes |
| KYC | MyKad image, verification selfie (when requested) | When necessary |
| Communications | Customer support conversation records, emails sent to us | No |
When you use the winrm app platform, our systems automatically collect certain technical data:
In limited circumstances, winrm app may receive your personal data from legitimate third parties, such as digital identity verification service providers, payment providers (DuitNow, Touch 'n Go, GrabPay, etc.) for transaction verification, and anti-fraud agencies for security purposes.
What We Do NOT Collect: winrm app does not collect your full credit/debit card numbers, PIN, or e-wallet passwords. All payment transactions are processed directly through secure payment gateways and e-wallet providers, and none of this sensitive financial data passes through or is stored in our systems.
Winrm app only uses your personal data for legitimate, stated purposes. The following are the primary ways your data is used:
Opt-Out Options: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting winrm app customer support. Opting out of marketing does not affect essential operational communications such as transaction notifications and account security updates.
Winrm app processes your personal data on the basis of one or more of the following valid legal grounds:
Winrm app does not sell members' personal data to any third party. However, there are limited situations where we may share your data:
We share necessary data with third-party service providers who assist us in operating the platform, including:
All third-party service providers are bound by strict data protection agreements and are only permitted to process your data for purposes specified by winrm app.
Winrm app may disclose your personal data where required by Malaysian law or pursuant to a valid court order, directive from law enforcement authorities, or applicable financial reporting and AML requirements.
Our Commitment: winrm app will not disclose your personal data to advertisers, data brokers, third-party marketing companies or any commercial entity not directly involved in delivering winrm app's services to you. This is a line we will not cross.
Winrm app continuously invests in security infrastructure to ensure members' personal data is protected to the highest reasonably achievable standard, both technically and organisationally:
Security Limits: While winrm app takes all reasonable steps to protect your data, no digital security system can be guaranteed to be 100% secure against all threats. We recommend that you also take personal security precautions such as using a strong password, not sharing your login credentials and accessing your winrm app account only over a secure network.
Winrm app retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required under Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Account management & services |
| Financial Transaction Records | 7 years after transaction | AML & tax legal requirements |
| KYC Documents | 5 years after account closure | Legal Compliance Obligations |
| Support Chat Logs | 3 years | Dispute resolution & service quality |
| Technical & Security Logs | 2 years | Security & fraud prevention |
| Marketing Data (with consent) | Until consent is withdrawn | Marketing communications |
Once the retention period expires, personal data will be securely deleted or anonymised so that it can no longer be linked back to any individual.
As a winrm app member in Malaysia, you have the following rights regarding your personal data, as provided under the Personal Data Protection Act 2010:
Request a copy of all personal data winrm app holds about you. We will provide this in a readable format within 30 working days.
Request the correction of inaccurate or incomplete personal data. Corrections will be processed within 14 business days.
Request the deletion of your personal data under certain circumstances. Note: some data may need to be retained to fulfil legal obligations.
Request a restriction on the processing of your data in certain situations, such as when the accuracy of the data is in dispute.
Request your data in a structured, machine-readable format to transfer it to another platform should you wish to do so.
Object to the processing of your data for direct marketing purposes at any time without providing any reason.
How to Submit a Request: To exercise any of the rights above, please contact the winrm app privacy team by emailing support@winrmapp.click with the subject line "Data Privacy Rights Request", or via live chat within the platform. We may need to verify your identity before processing any request to ensure the security of your data. No fees are charged for reasonable privacy rights requests.
Cookies are small text files stored on your device when you visit the winrm app website. They allow our platform to recognise your device, remember your preferences, and deliver a better, more secure experience.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect how winrm app functions and prevent you from logging in or using certain features. For guidance on managing cookies in your specific browser, please refer to that browser's help section.
Winrm app services are strictly limited to individuals aged 18 years of age and above only. winrm app does not knowingly collect or process personal data of individuals under the age of 18.
If we discover or are informed that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to:
If you are a parent or guardian and believe that your underage child has registered for or used the winrm app platform, please contact us immediately at support@winrmapp.click so that we can take the appropriate action without delay.
Winrm app reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, changes in law, or changes to the services we offer. When we make material amendments to this policy:
Continued use of the winrm app platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data in accordance with the rights set out in Section 8.
If you have any questions, concerns or requests relating to this Privacy Policy or the way winrm app handles your personal data, please reach out to us through the following channels:
We value the trust you place in winrm app when it comes to managing your personal data. Privacy is not merely a legal obligation for us — it reflects the core values that shape how we operate as a platform that genuinely puts our Malaysian members first.
Every day, hundreds of thousands of transactions take place on the winrm app platform — deposits via Touch 'n Go, withdrawals via DuitNow, EPL Sports Betting, live baccarat games, jackpot slots spins. Behind each of those transactions is real, personal information belonging to our members: names, phone numbers, financial records, and playing habits. We are fully aware of the trust you place in us every time you use the winrm app platform, and that is why privacy protection is not merely a box to tick on a legal compliance checklist — it is a core value that shapes how we make decisions every single day.
In the Malaysian context, where public trust in digital platforms is still being established, winrm app takes a proactive rather than reactive approach to privacy. We do not wait for a security incident to occur before taking action — we invest in security infrastructure from day one, regularly test our systems, and continuously look for ways to strengthen the protection we provide to our members.
One thing we have found essential to building trust with Malaysian players is transparency — not the kind that exists only on paper in lengthy legal documents full of hard-to-follow jargon, but transparency that genuinely means something to everyday users. That is why the winrm app Privacy Policy is written in plain, clear language, with straightforward explanations of what data we collect, why we need it and how it is used.
We also believe that members should have genuine control over their own data — not just rights that exist on paper but are difficult to exercise in practice. At winrm app, if you want to know what data we hold about you, you can request it and we will provide it. If any data is inaccurate, you can ask us to correct it. If you want your data deleted, we will do so within the limits permitted by law. None of this requires you to navigate a cumbersome process or pay any fees.
For most winrm app members, financial transactions are the most sensitive privacy concern — and understandably so. When you make a deposit using DuitNow, Touch 'n Go, GrabPay or any other Malaysian payment method, you need confidence that your financial information is fully secure. At winrm app, all transactions are processed through fully encrypted payment gateways. Your bank account number or card details never pass through or get stored in winrm app's systems — they are processed directly by certified and regulated payment providers.
The transaction records we retain include only the information necessary for legitimate purposes — amount, time, payment method type, and transaction status. This is information you can access yourself at any time through your winrm app account statement. This "collect only what's needed" approach is part of the data minimisation principle we practise — we do not collect or retain data beyond what is genuinely required for the stated purpose.
We want you to know that privacy is something winrm app takes seriously. Every time we develop a new feature, introduce a new payment method or update our systems, a privacy impact assessment is part of the development process — not an afterthought. This is a long-term commitment that we will continue to strengthen for as long as winrm app operates and for as long as Malaysian players trust us with their personal information.
Relationship with Other Documents: This Privacy Policy should be read together with Terms & Conditions and page Responsible Gaming winrm app for a full understanding of your rights and responsibilities as a member of our platform. In the event of any conflict between these documents, the Privacy Policy shall govern all matters relating to personal data.
Answers to the most frequently asked questions from Malaysian members about how winrm app handles their personal data.